(920) 560-1000

Patient Service Representative – Surgery Center

Website OSI

The Orthopedic & Sports Institute (OSI) is seeking a 1.0 FTE Patient Service Representative for our Ambulatory Surgery Center. The hours will be Monday – Friday 10 am – 5 pm with flexibility to change hours based on patient volume and PTO coverage. The successful candidate will create a positive first impression to establish a great patient experience.

  • Answers incoming phone calls and manages needs of caller in a polite and friendly manner
  • Greets all patients, vendors, and visitors in a warm and friendly manner
  • Assists patients with insurance/account questions as able or refer to billing specialist
  • Prints and distributes operative reports
  • Prints post op appointment slips for next days surgeries
  • Releases medical and billing records using appropriate release forms
  • Prepares patient charts to include all information necessary according to policies and procedures. H&Ps, lab work, EKGs, orders, etc. Makes phone calls to medical offices to get information, when needed
  • Maintains correct and full medial record as specified in policy and procedures
  • Conducts audit on each chart to assure completeness, files according to policy and procedures.
  • Follows up on all incomplete charts to assure corrections are completed


OSI Benefits:
Medical, Dental, Vision, HSA or Flex Spending options
● 401(k) with company match and cash balance plan
● PTO and sick time accruals
● Life Insurance, AD&D, Short & Long Term Disability

OSI Offers:
An extraordinary support team
● Cutting-edge technology and access to the most advanced processes
● The opportunity to collaborate and share ideas for continuous improvement

  • Stipend for OSSC apparel and scrubs


  • Basic knowledge of patient care/services administered in a surgery center, knowledge of physiology, anatomy, neurology and medical terminology specifically orthopedic related is desirable and would be preferred.
  • Knowledge of the EPIC medical records system is desirable. Effective typing and computer skills required.
  • Exceptional customer service with effective communication and organizational skills are imperative to this position.
  • Prior customer service experience preferred


Apply Online!

To apply for this job please visit www.paycomonline.net.